Service Level Agreement

Effective: 10/23/2025

Service Availability

PrivionGRC is committed to maintaining high service availability for our platform.

Target Uptime:

  • Professional Plan: 99.5% monthly uptime
  • Enterprise Plan: 99.9% monthly uptime with SLA credits

Support Response Times

Professional Plan:

  • Email support: 24-hour response time
  • Business hours: Monday-Friday, 9am-6pm EST

Enterprise Plan:

  • Priority support: 4-hour response time
  • 24/7 support available
  • Dedicated support manager

Maintenance Windows

Scheduled maintenance will be performed during off-peak hours with advance notice. Emergency maintenance may be performed as needed.

Contact

Questions about our SLA? Contact us at support@priviongrc.com